FAQs Archive - Alpha Records Management

Q: What can I do with my paper files once they are scanned?

Once scanned and quality checked, the paper files can be: Returned in the same cartons as ARM received them; Shred and recycle the paper files; Place the paper files in storage in our secure storage areas in case the hard-copy is needed in the future; or Place the paper files in storage with a “destroy on” date to give time for internal review and use of the files.

Q: How do you charge for scanning?

We have two rates, depending on the client’s needs. One is for ARM preparing the file for scanning then scanning the file. The second is where the client prepares the paper file for scanning and ARM has no preparation time.

Q: What is the quality of the digital scan files?

We have different levels of scan file product. The one we highly recommend is a searchable file at 600 PDI resolution. We also reduce the large files so that less memory space is used.

Q: What kind of media do you use for the digital files?

We can provide digital scan files on CD, Flash Drives, FTP Sites or encrypted e-mail.

Q: What kind of file do I get from the scanning?

Usually, we provide a PDF format file. We can provide scans in other formats if you need something different.

Q: What kind of scanning services does ARM offer?

We can scan office records up to 11-in x 17-in using our high-speed scanning process. For larger documents, maps and drawings, we scan up to 42-in wide and almost any reasonable length.

Q: Do you provide for storage of magnetic media?

Yes, in our climate-controlled vault.

Q: What is CSR Readiness

The CSR Readiness® Pro Edition comprises the risk assessment program CSR Readiness® and the awardwinning CSR Breach Reporting Service™ (BRS).

Q: How does the CSR Readiness® Program work?

CSR Readiness® Program is an online self-assessment tool that helps you review, revise and revisit your business processes for handling the personally identifiable information (PII) of your customers, employees and vendors as required by a host of legislation and regulations. CSR Readiness® 3 Step Process: 1) Review – Take a Self-Assessment Evaluation Detect location of personally identifiable information (PII) in an organization Determine how PII is: Acquired Accessed Handled Transmitted Stored Destroyed 2) Revise – Implement Readiness Policies and Remediation Instructions Remediate weaknesses and train employees on system-generated policies and procedures 3) Revisit – Continually Improve Risk Score Routinely monitor and audit performance to meet legal, regulatory and other compliance requirements A dashboard will show progress and generate tasks to improve compliance. You can improve your business risk scores by remediation and implementation of further program offerings. Upon successful completion of the analysis and remediation, your business will earn a Certificate of Completion and the ID Stay Safe Digital Seal that you can use on your website and advertising.

Q: What is ID Stay Safe?

Upon successful completion of the Readiness Program, users will earn a Certificate of Completion along with an ID Stay Safe digital seal to display on their company website. The seal remains valid for one year, at which time they will Revisit to ensure their business has sufficiently addressed any all changes that may have occurred throughout the year